AI support agent + live chat inbox
ChatKit reads your site, answers customers 24/7 with cited sources, and hands off to your team when a human should step in. Flat pricing — never a surprise bill.
Works on any site, including
How it works
No decision trees, no prompt engineering, no implementation project. If you can copy and paste, you can launch.
We crawl your sitemap and pages, plus any PDFs, docs or Q&A you add. Most sites are learned in under a minute.
Your agent picks up your colours, logo and tone of voice. Test it in the playground before anyone sees it.
Drop a single script tag into any site — or use our WordPress and Shopify guides. You're live.
<script src="chatkit.app/widget.js" data-bot="…"></script>The product
Every reply cites the pages it came from. Strict mode answers only from your content — when it doesn't know, it says so and offers a human. No hallucinated refund policies.
Strict mode
“I couldn't find that in our docs. Want me to connect you with the team?”
One shared inbox for every chat. Take over with a click; the AI hands off with full context. Unlimited seats from Starter.
A weekly list of questions your content couldn't answer, with one-click “add answer”. Your agent gets smarter every week.
Ready-made templates, not a flow builder. Turn one on, connect your account, done.
Shopify
Order status
Calendly
Book a meeting
Stripe
Subscription lookup
Custom API
Any HTTP endpoint
Collect names and emails mid-conversation and send them to your inbox or a webhook.
Visitors ask in Portuguese, your agent answers in Portuguese. Nothing to configure.
Conversations, resolution rate, CSAT and top questions — the numbers that matter.
Every agent also publishes an llms.txt and a JSON API, so ChatGPT, Claude and other AI agents can answer from your content too.
$ curl chatkit.app/b/acme/llms.txt # Acme Support > Answers about shipping, returns…
Pricing philosophy
The #1 complaint across this category is the invoice. Credits that burn 2–6× per reply, $0.99 for every “assumed” resolution, $99 a month just to remove a logo. We do it differently.
$99
Growth: 2,500 AI conversations, flat
$2,475
The same 2,500, if all resolve, at $0.99 per outcome
Conversations, not credits
One chat session = one conversation, however many replies.
Hard cap by default
We never auto-upgrade you or bill overage you didn't turn on.
Never goes silent
At your limit, visitors can still leave an email or reach a human.
No branding tax
Branding removal and unlimited seats from Starter.
| Monthly list prices | ChatKit | Chatbase | Intercom Fin | Tidio |
|---|---|---|---|---|
| Entry paid plan | $29/mo | $40/mo | $29/seat + $0.99/outcome | $29/mo + Lyro from $32.50 |
| What you pay for | Conversations | Credits (2–6 per reply) | Outcomes, incl. “assumed” | Lyro conversations (add-on) |
| Remove branding | Included from Starter | +$99/mo | Higher tiers | Growth and up |
| Team seats | Unlimited from Starter | 2–5 included | Paid per seat | Up to 10 |
| At your limit | Hard cap + human fallback | Buy credits ($40 / 1k) | Keeps billing | Auto-upgrade at 95% |
Competitor figures from public pricing pages and customer reviews as of 2026; vendors change pricing often. See our detailed comparisons.
Built for
Templates and actions tuned for the questions your customers actually ask.
E-commerce
Order status straight from Shopify, shipping and returns from your policies, product questions from your catalogue.
SaaS
Answer how-to questions from your docs with citations, look up subscriptions in Stripe, and hand tricky ones to support.
Agencies
Up to 25 client agents on the Agency plan, with full white-label and separate client workspaces.
Local services
Clinics, studios and trades: capture leads at 11pm and drop them straight into your Calendly.
Live in 60 seconds
Start on the free plan or try Growth free for 14 days. No credit card, no auto-upgrades, cancel in two clicks.