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The Decagon alternative · updated Oct 2026
Enterprise-grade answers, without the enterprise contract.
An enterprise AI agent platform for large consumer brands, sold through sales-led contracts with dedicated implementation. Here's an honest look at how ChatKit compares — including when Decagon might suit you better.
Free plan · 14-day Growth trial · no credit card
At a glance
| Feature | Decagon | ChatKit |
|---|---|---|
| Pricing | Custom contract | Public, from $29/mo |
| Signup | Sales-led | Self-serve, free plan |
| Time to live | Implementation project | About a minute + one script tag |
| Built for | Enterprise support teams | Small businesses |
Price at 500 AI chats / month
- Decagon
- Custom
- ChatKit
- $29/mo
Decagon: No public pricing. Third-party teardowns report annual contracts starting around $100K. ChatKit: Starter, 500 conversations, branding removed, hard cap. Based on public pricing, Oct 2026.
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- 3
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What Decagon users report
Common frustrations
- No public pricing or self-serve signup — you start with a sales call.
- Built for large support orgs; rollout is an implementation project.
- Reported minimum contracts are far beyond a small-business budget.
Sourced from public pricing pages and customer reviews (G2, Capterra, Trustpilot, Reddit) as of Oct 2026.
Where ChatKit wins
Built to fix exactly that.
A price you can read
Plans from $29/mo with the limits on the pricing page. Hard cap by default.
Cited answers
Every answer links the pages it came from, and strict mode says “I don't know” instead of guessing.
Inbox for your team
Hand tricky chats to a human in a shared inbox with unlimited seats from Starter.
Decagon pricing
How Decagon bills
Custom contracts, reported as per-conversation (~$0.99) or per-resolution pricing on top of a platform fee.
Public list prices as of Oct 2026. Vendors change pricing often.
Compare with ChatKit pricingEnterprise
Sales-led; no public price list, free plan or self-serve trial
Custom
Platform fee
Reported by third-party pricing teardowns
≈ $50K/yr
Usage
Reported; per-resolution pricing also offered
≈ $0.99/chat
When Decagon might be the better choice
Decagon is built for large brands with complex workflows, voice and dedicated support-ops teams. If you handle hundreds of thousands of conversations a month, it is in a different league — and priced like it.
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