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ChatKit

AI chat for Shopify stores

“Where's my order?” answered before you've had coffee.

Trained on your product pages, size guides and policies. Looks up live order status from Shopify with the order number and checkout email. Hands anything unusual to you.

See it answer on your siteStart free
  • Free plan, forever
  • 14-day Growth trial · no card
  • Flat $29/mo, capped
Example: a homeware store's agent looks up an order in Shopify and then answers an exchange question citing the returns policy.

For Shopify stores

What gets in the way — and how we fix it.

  1. The problem

    Half your inbox is “where is my order?” — and each one means opening Shopify admin, finding the order and pasting a tracking link.

    With ChatKit

    Turn on the Shopify order status action. The agent asks for the order number and the email used at checkout, then replies with fulfillment status and the carrier's tracking link. No email match, no details.

  2. The problem

    Shoppers ask about sizing, materials and delivery times at 11 pm, get no answer and close the tab.

    With ChatKit

    The agent reads your product pages, size charts and shipping policy and links the exact page it used, so the shopper can check before buying. New products are picked up by the weekly re-sync (daily on Growth).

  3. The problem

    Per-resolution pricing spikes in November, exactly when margins are tightest.

    With ChatKit

    Flat plans with a hard cap. Starter is $29/mo for 500 AI conversations; at the cap the AI pauses and shoppers can still reach you. Extra packs are opt-in at $10 per 250 conversations — never an automatic upgrade.

Actions

Connects to what you already use.

Ready-made templates, not a flow builder. Turn one on, connect it, done.

Actions and integrations are included from Starter ($29/mo).

  • Shopify order status

    Order number + checkout email → fulfillment status, items and tracking link. Read-only token.

  • Webhook / Zapier

    Send wholesale and custom-order requests to Klaviyo, HubSpot or a Google Sheet through Zapier or Make.

  • Slack notifications

    Post to #support whenever a shopper asks for a human, with the full conversation.

Install · about 2 minutes

Add it to your Shopify theme

No app to install and nothing to approve — one line in your theme works on every Shopify plan.

  1. Copy your snippet

    In your ChatKit dashboard, open Install and copy the one-line snippet.

  2. Edit your theme code

    Shopify admin → Online Store → Themes → the ⋯ menu on your live theme → Edit code.

  3. Paste before </body>

    Open layout/theme.liquid, paste the snippet on the line just above </body>, and click Save. It's live on every page.

Embed snippet

<script src="https://chat.useqrkit.com/widget.js" data-bot="bot_your_agent_id" defer></script>

Your real snippet, with your Agent ID filled in, is under Install in the dashboard.

Switching themes later? Paste the same line into the new theme's theme.liquid before you publish it.

Questions

Asked by Shopify stores.

Something else? Email [email protected] — a human replies.

Is there a Shopify app?
Not yet — a listed app is on our roadmap. Today it's one line in theme.liquid, which works on every plan and theme and takes about two minutes.
What access does the order lookup need?
A custom-app Admin API token with only the read_orders scope. It can't change orders, issue refunds or touch products, and we encrypt it before storing it.
Can someone look up another customer's order?
No. The lookup only returns an order when the order number and the checkout email both match. A wrong email gets “no order found”, nothing more.
Does it speak my customers' languages?
Yes, 95+ of them. It replies in the shopper's language automatically, even if your store is only in English.
Will it slow my store down?
The loader is a single deferred script of about 8 KB. The chat window loads in an isolated frame once the browser is idle, so it doesn't compete with your theme's assets.

Switching from another tool? See how we compare or check pricing.

Live in about a minute

See it answer your store's questions

Paste your store URL — the agent reads your product and policy pages in about a minute. No app, no card.

See it answer on your siteStart free